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ISO/IEC 20000-1:2018
Information technology - Service management - Part 1: Service management system requirements- 발행일 : 2018-09-14
- 발행기관 : IEC
상세정보
| 분야 | ISO/IEC JTC 1/SC 40 : IT service management and IT governance ? |
|---|---|
| 적용범위 | This document specifies requirements for an organization to establish, implement, maintain and continually improve a service management system (SMS). The requirements specified in this document include the planning, design, transition, delivery and improvement of services to meet the service requirements and deliver value. This document can be used by: a) a customer seeking services and requiring assurance regarding the quality of those services; b) a customer requiring a consistent approach to the service lifecycle by all its service providers, including those in a supply chain; c) an organization to demonstrate its capability for the planning, design, transition, delivery and improvement of services; d) an organization to monitor, measure and review its SMS and the services; e) an organization to improve the planning, design, transition, delivery and improvement of services through effective implementation and operation of an SMS; f) an organization or other party performing conformity assessments against the requirements specified in this document; g) a provider of training or advice in service management. The term "service" as used in this document refers to the service or services in the scope of the SMS. The term "organization" as used in this document refers to the organization in the scope of the SMS that manages and delivers services to customers. The organization in the scope of the SMS can be part of a larger organization, for example, a department of a large corporation. An organization or part of an organization that manages and delivers a service or services to internal or external customers can also be known as a service provider. Any use of the terms "service" or "organization" with a different intent is distinguished clearly in this document. |
| 국제분류(ICS)코드 |
03.080.99 : 기타 서비스
35.020 : 정보기술 일반 |
| 페이지수 | 31 |
| Edition | 3.0 |
이력정보
| No. | 표준번호 | 표준명 | 발행일 | 상태 |
|---|---|---|---|---|
| 1 | ISO/IEC 20000-1:2018/Amd 1:2024상세보기 | Information technology — Service management — Part 1: Service management system requirements — Amendment 1: Climate action changes | 2024-02-23 | 표준 |
| 2 | ISO/IEC 20000-1:2018/AMD1:2024상세보기 | Information technology - Service management - Part 1: Service management system requirements - Amendment 1: Climate action changes | 2024-02-23 | 표준 |
| 3 | CSA ISO/IEC 20000-1:19상세보기 | Information technology — Service management — Part 1: Service management system requirements (Adopted ISO/IEC 20000-1:2018, third edition, 2018-09) | 2019-01-01 | 표준 |
| 4 | ISO/IEC 20000-1:2018상세보기 | Information technology — Service management — Part 1: Service management system requirements | 2018-09-14 | 표준 |
| 5 | ISO/IEC 20000-1:2018(REDLINE)상세보기 | Information technology — Service management — Part 1: Service management system requirements | 2018-09-14 | 표준 |
| 6 | ISO/IEC 20000-1:2018상세보기 | Information technology - Service management - Part 1: Service management system requirements | 2018-09-14 | 표준 |
| 7 | CAN/CSA-ISO/IEC 20000-1:13 (R2017)상세보기 | CAN/CSA-ISO/IEC 20000-1:13 (R2017) - Information technology - Service management - Part 1: Service management system requirements (Adopted ISO/IEC 20000-1:2011, second edition, 2011-04-15) | 2013-01-01 | 폐지 |
| 8 | ISO/IEC 20000-1:2011(REDLINE)상세보기 | Information technology — Service management — Part 1: Service management system requirements | 2011-04-12 | 구판 |
| 9 | ISO/IEC 20000-1:2011상세보기 | Information technology — Service management — Part 1: Service management system requirements | 2011-04-12 | 구판 |
| 10 | ISO/IEC 20000-1:2011상세보기 | Information technology - Service management - Part 1: Service management system requirements | 2011-04-12 | 구판 |
| 11 | ISO/IEC 20000-1:2005상세보기 | Information technology — Service management — Part 1: Specification | 2005-12-14 | 구판 |
| 12 | ISO/IEC 20000-1:2005상세보기 | Information technology - Service management - Part 1: Specification | 2005-12-14 | 구판 |
관련상품
- ISO/IEC DIS 20000-10 - Information technology — Service management — Part 10: Overview and key concepts
- ISO/IEC TR 20000-3:2009 - Information technology - Service management - Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1
- ISO/IEC TR 20000-4:2010 - Information technology — Service management — Part 4: Process reference model
- ISO/IEC TR 20000-4:2010 - Information technology - Service management - Part 4: Process reference model
- ISO/IEC TR 20000-5:2013 - Information technology - Service management - Part 5: Exemplar implementation plan for ISO/IEC 20000-1
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